COMMUNICATION

BLOGGURUZ UGC NET QUICK NOTES

COMMUNICATION – COMPLETE STUDY GUIDE

UGC NET Paper 1 | Quick Revision Notes


PAGE 1: MEANING & DEFINITION OF COMMUNICATION

WHAT IS COMMUNICATION?

Definition: Communication is the process of sharing ideas, thoughts, feelings, and information from one person to another through various channels to create mutual understanding.

KEY CHARACTERISTICS OF COMMUNICATION

  • Two-way process – Involves both sender and receiver
  • Dynamic – Continuous and ongoing process
  • Interactive – Requires active participation
  • Purposeful – Has specific objectives
  • Contextual – Depends on situation and environment
  • Symbolic – Uses symbols, words, gestures

IMPORTANT POINTS TO REMEMBER

✓ Communication is NOT just speaking or writing ✓ It includes understanding and being understood ✓ Success depends on mutual comprehension ✓ Involves both verbal and non-verbal elements

NATURE OF COMMUNICATION

  1. Universal Activity – Found in all human societies
  2. Continuous Process – Never stops completely
  3. Complex Process – Involves multiple elements
  4. Creative Process – Allows for innovation and expression
  5. Social Process – Builds relationships and communities

COMMUNICATION AS A PROCESS

Communication is not a single event but a series of actions: Idea Formation → Encoding → Transmission → Reception → Decoding → Understanding → Feedback


PAGE 2: OBJECTIVES OF COMMUNICATION

PRIMARY OBJECTIVES

1. TO INFORM OR EDUCATE

  • Share knowledge and facts
  • Provide updates and news
  • Explain concepts and procedures
  • Example: News broadcasts, educational lectures

2. TO PERSUADE

  • Change opinions or attitudes
  • Influence decision-making
  • Motivate action
  • Example: Advertisements, political speeches

3. TO ENTERTAIN

  • Provide enjoyment and relaxation
  • Create emotional connection
  • Engage audience interest
  • Example: Movies, comedy shows, storytelling

4. TO MOTIVATE

  • Inspire action and behavior change
  • Encourage performance improvement
  • Build confidence and morale
  • Example: Motivational speeches, coaching

5. TO BUILD RELATIONSHIPS

  • Establish trust and rapport
  • Strengthen social bonds
  • Create networks and partnerships
  • Example: Team meetings, social interactions

SECONDARY OBJECTIVES

  • Express emotions and feelings
  • Seek information and clarification
  • Solve problems collaboratively
  • Make decisions collectively
  • Coordinate activities and tasks

ORGANIZATIONAL COMMUNICATION OBJECTIVES

  • Downward Communication: Instructions, policies, feedback
  • Upward Communication: Reports, suggestions, complaints
  • Lateral Communication: Coordination, collaboration, information sharing

PAGE 3: TYPES OF COMMUNICATION

CLASSIFICATION BASED ON MODE

1. VERBAL COMMUNICATION

  • Definition: Uses words (spoken or written)
  • Spoken Verbal: Face-to-face, phone calls, presentations
  • Written Verbal: Letters, emails, reports, books

Advantages:

  • Clear and precise
  • Can be documented
  • Allows for complex ideas

Disadvantages:

  • Language barriers
  • Misinterpretation possible
  • Time-consuming

2. NON-VERBAL COMMUNICATION

  • Definition: Communication without words
  • Components: Gestures, expressions, posture, tone, dress

Types of Non-Verbal Communication:

  • Facial expressions – Happiness, sadness, anger
  • Body language – Posture, movement, positioning
  • Eye contact – Shows interest, confidence, respect
  • Gestures – Hand movements, pointing, thumbs up
  • Paralanguage – Tone, pitch, volume, pace
  • Proxemics – Use of space and distance
  • Appearance – Dress code, grooming, accessories

Important Note: Non-verbal communication accounts for 55% of total communication (according to Albert Mehrabian’s research)

CLASSIFICATION BASED ON FORMALITY

3. FORMAL COMMUNICATION

  • Definition: Structured, official, follows organizational hierarchy
  • Characteristics:
    • Follows proper channels
    • Documented and recorded
    • Professional language
    • Time-bound responses

Examples:

  • Official memos and circulars
  • Board meetings and conferences
  • Annual reports
  • Policy documents

4. INFORMAL COMMUNICATION

  • Definition: Casual, unofficial, no set structure
  • Characteristics:
    • Flexible and spontaneous
    • Personal relationships
    • Faster transmission
    • May lack accuracy

Examples:

  • Chatting with colleagues
  • Grapevine communication
  • Social media interactions
  • Coffee break conversations

CLASSIFICATION BASED ON DIRECTION

5. INTRAPERSONAL COMMUNICATION

  • Communication within oneself
  • Self-talk, thinking, reflection

6. INTERPERSONAL COMMUNICATION

  • Between two or more people
  • Face-to-face conversations

7. GROUP COMMUNICATION

  • Within small groups
  • Team meetings, discussions

8. MASS COMMUNICATION

  • To large audiences
  • TV, radio, newspapers, internet

PAGE 4: COMMUNICATION PROCESS & MODELS

THE COMMUNICATION PROCESS – 8 ELEMENTS

1. SENDER (SOURCE)

  • Person who initiates communication
  • Has an idea or message to share
  • Responsible for encoding

2. ENCODING

  • Converting ideas into symbols
  • Choosing words, gestures, expressions
  • Making message transmittable

3. MESSAGE

  • The actual information or idea
  • Can be verbal or non-verbal
  • Core content of communication

4. CHANNEL/MEDIUM

  • Method of transmission
  • Verbal channels: Speech, phone, video call
  • Written channels: Email, letter, report
  • Visual channels: Charts, graphs, images

5. RECEIVER

  • Person who receives the message
  • Responsible for decoding
  • Target audience

6. DECODING

  • Interpreting the received message
  • Understanding symbols and meaning
  • Converting back to ideas

7. FEEDBACK

  • Response from receiver to sender
  • Confirms understanding
  • Completes the communication cycle

8. NOISE/BARRIERS

  • Any interference in communication
  • Physical, psychological, or semantic
  • Reduces effectiveness

COMMUNICATION MODELS

1. SHANNON & WEAVER MODEL (1949)

Information Source → Transmitter → Channel → Receiver → Destination
                                      ↑
                                 Noise Source
  • Also called: Mathematical Model of Communication
  • Focus: Technical aspects of communication
  • Limitation: One-way communication, no feedback

2. BERLO’S SMCR MODEL (1960)

S - SOURCE          M - MESSAGE         C - CHANNEL         R - RECEIVER
- Skills            - Content           - Seeing            - Skills
- Attitude          - Elements          - Hearing           - Attitude  
- Knowledge         - Treatment         - Touching          - Knowledge
- Social System     - Structure         - Smelling          - Social System
- Culture           - Code              - Tasting           - Culture
  • Focus: Human communication factors
  • Strength: Considers sender and receiver characteristics

3. INTERACTIVE MODEL

  • Includes feedback loop
  • Two-way communication
  • Both parties are sender and receiver

COMMUNICATION PROCESS FLOW

Step 1: Sender has an idea Step 2: Sender encodes the message Step 3: Message sent through channel Step 4: Receiver gets the message Step 5: Receiver decodes the message Step 6: Receiver understands and responds Step 7: Feedback sent to sender Step 8: Communication cycle continues


PAGE 5: BARRIERS TO COMMUNICATION

TYPES OF COMMUNICATION BARRIERS

1. PHYSICAL BARRIERS

  • Definition: Environmental factors that hinder communication

Examples:

  • Noise (traffic, construction, machinery)
  • Distance (geographical separation)
  • Poor lighting or ventilation
  • Technical problems (poor signal, equipment failure)
  • Time zone differences
  • Physical disabilities

Solutions:

  • Choose quiet environments
  • Use appropriate technology
  • Ensure proper lighting and setup
  • Have backup communication methods

2. PSYCHOLOGICAL BARRIERS

  • Definition: Mental and emotional factors affecting communication

Examples:

  • Stress and anxiety
  • Fear of criticism
  • Lack of confidence
  • Prejudice and bias
  • Emotional state (anger, sadness)
  • Past experiences
  • Mental health issues

Solutions:

  • Create supportive environment
  • Build trust and rapport
  • Practice active listening
  • Manage emotions effectively

3. LANGUAGE BARRIERS

  • Definition: Problems arising from language differences

Examples:

  • Complex vocabulary or jargon
  • Different native languages
  • Ambiguous words
  • Technical terminology
  • Poor grammar and pronunciation
  • Slang and colloquialisms

Solutions:

  • Use simple, clear language
  • Avoid jargon and technical terms
  • Provide translations when needed
  • Check for understanding

4. CULTURAL BARRIERS

  • Definition: Differences in cultural background affecting communication

Examples:

  • Different communication styles
  • Varying non-verbal interpretations
  • Religious and social beliefs
  • Values and customs
  • Power distance concepts
  • Individual vs collective cultures

Solutions:

  • Learn about other cultures
  • Be respectful and open-minded
  • Adapt communication style
  • Use cultural mediators when needed

5. ORGANIZATIONAL BARRIERS

  • Definition: Structural issues within organizations

Examples:

  • Hierarchy and authority issues
  • Information overload
  • Poor communication policies
  • Lack of feedback mechanisms
  • Status differences
  • Bureaucratic procedures

Solutions:

  • Establish clear communication channels
  • Encourage open communication
  • Reduce hierarchical barriers
  • Implement feedback systems

6. PERCEPTION BARRIERS

  • Definition: Different ways of interpreting the same message

Examples:

  • Selective perception
  • Stereotyping
  • First impressions
  • Assumptions and expectations
  • Personal experiences
  • Cognitive biases

Solutions:

  • Clarify and confirm understanding
  • Avoid assumptions
  • Get multiple perspectives
  • Practice empathy

BARRIER IDENTIFICATION CHECKLIST

☑ Is there physical interference? ☑ Are emotions affecting the message? ☑ Is the language clear and appropriate? ☑ Are cultural differences considered? ☑ Are organizational factors hindering communication? ☑ Are perceptions being misinterpreted?


PAGE 6: PRINCIPLES OF EFFECTIVE COMMUNICATION

THE 7 C’S OF COMMUNICATION

1. CLARITY

  • Definition: Message should be clear and easily understood
  • How to achieve:
    • Use simple words
    • Avoid ambiguity
    • Be specific and concrete
    • Organize thoughts logically
  • Example: “Please submit the report by 5 PM today” (Clear) vs “Submit soon” (Unclear)

2. CONCISENESS

  • Definition: Express message in fewest possible words
  • How to achieve:
    • Avoid redundancy
    • Eliminate unnecessary words
    • Get to the point quickly
    • Use active voice
  • Example: “I will attend the meeting” (Concise) vs “I am writing to inform you that I will be attending the meeting” (Wordy)

3. CONSISTENCY

  • Definition: Ideas should align with actions and previous communications
  • How to achieve:
    • Match verbal and non-verbal messages
    • Maintain same message across channels
    • Be reliable in communication style
    • Follow through on commitments

4. COURTESY

  • Definition: Be polite, respectful, and considerate
  • How to achieve:
    • Use please and thank you
    • Respect others’ viewpoints
    • Be patient and understanding
    • Avoid offensive language
  • Example: “Could you please help me with this?” vs “Do this for me”

5. COMPLETENESS

  • Definition: Include all necessary information
  • How to achieve:
    • Answer who, what, when, where, why, how
    • Provide relevant details
    • Anticipate questions
    • Include supporting information

6. CORRECTNESS

  • Definition: Use accurate information and proper language
  • How to achieve:
    • Check facts and figures
    • Use proper grammar and spelling
    • Verify technical details
    • Proofread before sending

7. CONSIDERATION

  • Definition: Consider audience needs and perspective
  • How to achieve:
    • Know your audience
    • Adapt message to receiver
    • Show empathy and understanding
    • Consider cultural differences

ADDITIONAL PRINCIPLES

8. FEEDBACK

  • Ensure receiver understood the message
  • Ask for confirmation
  • Encourage questions
  • Provide clarification when needed

9. ADAPTABILITY

  • Adjust communication style to audience
  • Consider situation and context
  • Be flexible in approach
  • Modify based on feedback

10. TIMING

  • Choose appropriate time for communication
  • Consider receiver’s availability
  • Avoid communication during stressful times
  • Follow up at right intervals

EFFECTIVE COMMUNICATION CHECKLIST

☑ Is my message clear and specific? ☑ Have I included all necessary information? ☑ Is my language appropriate for the audience? ☑ Am I being respectful and courteous? ☑ Have I checked for accuracy? ☑ Am I prepared to receive feedback? ☑ Is this the right time and place?


PAGE 7: METHODS & CHANNELS OF COMMUNICATION

CLASSIFICATION OF COMMUNICATION METHODS

1. FACE-TO-FACE COMMUNICATION

  • Definition: Direct, personal interaction

Advantages:

  • Immediate feedback
  • Non-verbal cues visible
  • Personal connection
  • Can address concerns instantly

Disadvantages:

  • Limited to small groups
  • No permanent record
  • Time and location constraints
  • May be intimidating

Examples:

  • One-on-one meetings
  • Presentations
  • Group discussions
  • Interviews

2. WRITTEN COMMUNICATION

  • Definition: Communication through written words

Types:

  • Letters: Formal correspondence
  • Emails: Electronic messages
  • Reports: Detailed information documents
  • Memos: Internal organizational messages
  • Blogs: Online articles and posts
  • Social media: Posts, tweets, messages

Advantages:

  • Permanent record
  • Can be reviewed and revised
  • Reaches large audience
  • Legal evidence

Disadvantages:

  • No immediate feedback
  • Time-consuming
  • May be misinterpreted
  • Lacks personal touch

3. TELECOMMUNICATION

  • Definition: Communication over long distances using technology

Types:

  • Phone calls: Voice communication
  • Video calls: Audio-visual communication
  • Conference calls: Multiple participants
  • Webinars: Online seminars
  • VoIP: Internet-based calling

Advantages:

  • Overcomes distance barriers
  • Cost-effective for long distances
  • Can record conversations
  • Multiple participants possible

Disadvantages:

  • Technical issues possible
  • Lack of physical presence
  • Security concerns
  • Requires technology access

4. VISUAL COMMUNICATION

  • Definition: Communication through visual elements

Types:

  • Charts and graphs: Data visualization
  • Diagrams: Process and structure illustration
  • Infographics: Information graphics
  • Videos: Moving visual content
  • Presentations: Slide-based communication
  • Photography: Image-based messages

Advantages:

  • Easy to understand
  • Attracts attention
  • Crosses language barriers
  • Memorable and engaging

Disadvantages:

  • May oversimplify complex ideas
  • Requires design skills
  • Cultural interpretation differences
  • Technology dependent

COMMUNICATION CHANNELS COMPARISON

MethodSpeedCostFeedbackPersonal TouchRecord
Face-to-FaceImmediateHighImmediateHighNo
PhoneFastMediumFastMediumOptional
EmailFastLowDelayedLowYes
LetterSlowMediumVery DelayedMediumYes
Video CallImmediateMediumImmediateHighOptional
Social MediaFastLowFastLowYes

CHOOSING THE RIGHT METHOD

Consider These Factors:

  • Urgency: How quickly is response needed?
  • Complexity: How detailed is the message?
  • Audience size: Individual or group communication?
  • Formality: Official or casual communication?
  • Cost: Budget constraints?
  • Technology access: What’s available to receiver?
  • Record keeping: Need for documentation?

DECISION MATRIX:

  • Urgent + Simple → Phone call
  • Urgent + Complex → Video meeting
  • Non-urgent + Formal → Email/Letter
  • Large audience → Mass communication methods
  • Personal + Important → Face-to-face

PAGE 8: IMPORTANCE & COMMUNICATION SKILLS

IMPORTANCE OF COMMUNICATION

1. ACADEMIC SUCCESS

  • Better understanding of concepts
  • Improved student-teacher interaction
  • Enhanced collaborative learning
  • Better presentation skills
  • Effective research communication

2. PROFESSIONAL SUCCESS

  • Career advancement opportunities
  • Leadership development
  • Team collaboration
  • Client relationship building
  • Problem-solving abilities

3. PERSONAL DEVELOPMENT

  • Improved relationships
  • Better self-expression
  • Increased confidence
  • Enhanced social skills
  • Conflict resolution abilities

4. SOCIAL BENEFITS

  • Stronger communities
  • Cultural understanding
  • Reduced conflicts
  • Better cooperation
  • Social harmony

5. ORGANIZATIONAL BENEFITS

  • Improved productivity
  • Better employee morale
  • Reduced misunderstandings
  • Effective decision making
  • Innovation and creativity

ESSENTIAL COMMUNICATION SKILLS

1. LISTENING SKILLS

  • Active Listening: Full attention to speaker
  • Empathetic Listening: Understanding emotions
  • Critical Listening: Analyzing and evaluating

How to Improve:

  • Maintain eye contact
  • Avoid interrupting
  • Ask clarifying questions
  • Paraphrase what you heard
  • Show interest through body language

2. SPEAKING SKILLS

  • Clarity: Clear pronunciation and articulation
  • Confidence: Self-assured delivery
  • Engagement: Keeping audience interested
  • Adaptability: Adjusting to audience

How to Improve:

  • Practice regularly
  • Record and review speeches
  • Work on pronunciation
  • Use appropriate pace and tone
  • Organize thoughts before speaking

3. READING SKILLS

  • Comprehension: Understanding content
  • Critical Reading: Analyzing information
  • Speed Reading: Efficient information processing
  • Context Understanding: Grasping implied meanings

How to Improve:

  • Read regularly and widely
  • Practice different types of texts
  • Take notes while reading
  • Discuss what you read
  • Expand vocabulary

4. WRITING SKILLS

  • Structure: Logical organization
  • Grammar: Correct language usage
  • Style: Appropriate tone and voice
  • Clarity: Clear expression of ideas

How to Improve:

  • Practice writing daily
  • Read good writing examples
  • Learn grammar rules
  • Get feedback from others
  • Edit and revise your work

5. NON-VERBAL SKILLS

  • Body Language: Posture, gestures, movement
  • Facial Expressions: Emotions and reactions
  • Eye Contact: Attention and confidence
  • Personal Space: Appropriate distance

How to Improve:

  • Be aware of your body language
  • Practice in front of mirror
  • Observe others’ non-verbal cues
  • Match non-verbal with verbal messages
  • Respect cultural differences

COMMUNICATION SKILLS ASSESSMENT

LISTENING SKILLS CHECKLIST: ☑ Do I give full attention when others speak? ☑ Do I ask clarifying questions? ☑ Do I avoid interrupting? ☑ Do I remember what was said? ☑ Do I respond appropriately?

SPEAKING SKILLS CHECKLIST: ☑ Do I speak clearly and confidently? ☑ Do I organize my thoughts before speaking? ☑ Do I use appropriate tone and pace? ☑ Do I engage my audience? ☑ Do I adapt to my listeners?

WRITING SKILLS CHECKLIST: ☑ Is my writing clear and organized? ☑ Do I use proper grammar and spelling? ☑ Do I consider my audience? ☑ Do I edit and revise my work? ☑ Do I achieve my communication purpose?


PAGE 9: RECENT TRENDS IN COMMUNICATION

DIGITAL REVOLUTION IN COMMUNICATION

1. SOCIAL MEDIA COMMUNICATION

  • Platforms: Facebook, Twitter, Instagram, LinkedIn
  • Features:
    • Instant messaging
    • Video calling
    • Live streaming
    • Story sharing
    • Group communication

Impact:

  • Global connectivity
  • Real-time information sharing
  • New forms of expression
  • Viral communication
  • Influence on public opinion

2. MOBILE COMMUNICATION

  • Technologies: Smartphones, tablets, wearables
  • Applications:
    • WhatsApp, Telegram
    • Video conferencing (Zoom, Teams)
    • Voice assistants (Siri, Alexa)
    • Augmented reality communication

Benefits:

  • Communication on the go
  • Instant access to information
  • Location-independent interaction
  • Multiple communication channels

3. ARTIFICIAL INTELLIGENCE IN COMMUNICATION

  • Chatbots: Automated customer service
  • Language Translation: Real-time translation tools
  • Voice Recognition: Speech-to-text technology
  • Predictive Text: Smart suggestions
  • Content Generation: AI-written content

4. CLOUD-BASED COMMUNICATION

  • Platforms: Google Workspace, Microsoft 365
  • Features:
    • Document collaboration
    • Real-time editing
    • File sharing
    • Video conferencing integration
    • Cross-device synchronization

EMERGING COMMUNICATION TRENDS

5. CROSS-CULTURAL COMMUNICATION

  • Globalization Impact:
    • Multicultural workplaces
    • International collaborations
    • Cultural sensitivity training
    • Global communication standards

Best Practices:

  • Learn about different cultures
  • Avoid cultural stereotypes
  • Adapt communication styles
  • Use inclusive language
  • Respect time zone differences

6. VISUAL STORYTELLING

  • Methods:
    • Infographics and data visualization
    • Video content and animation
    • Interactive presentations
    • Virtual and augmented reality
    • Emoji and visual symbols

Advantages:

  • Higher engagement rates
  • Better information retention
  • Universal understanding
  • Emotional connection
  • Shareable content

7. REMOTE COMMUNICATION

  • Post-COVID Changes:
    • Work from home culture
    • Virtual meetings as norm
    • Digital collaboration tools
    • Online learning platforms
    • Telehealth communications

Challenges:

  • Technology fatigue
  • Lack of personal connection
  • Technical difficulties
  • Time management issues
  • Security concerns

8. MICRO-COMMUNICATION

  • Characteristics:
    • Short messages (Twitter, SMS)
    • Quick updates and notifications
    • Bite-sized content
    • Instant responses expected
    • Attention span considerations

COMMUNICATION TECHNOLOGY TIMELINE

Pre-Digital Era: Letters, telegrams, telephone 1990s: Email, early internet 2000s: Social media emergence, blogs 2010s: Smartphones, video calling, cloud services 2020s: AI communication, VR/AR, remote work tools

FUTURE OF COMMUNICATION

Predicted Trends:

  • Virtual Reality Meetings: Immersive communication
  • Brain-Computer Interfaces: Direct thought communication
  • IoT Communication: Smart devices talking to each other
  • 5G Technology: Ultra-fast, low-latency communication
  • Holographic Communication: 3D presence technology

Skills for Future:

  • Digital literacy
  • Cross-platform communication
  • Cultural intelligence
  • Emotional intelligence
  • Adaptability to new technologies

PAGE 10: QUICK REVISION & EXAM TIPS

🚀 5-MINUTE QUICK REVISION

KEY DEFINITIONS TO REMEMBER:

Communication: Process of sharing ideas, thoughts, and information to create mutual understanding

Encoding: Converting ideas into transmittable symbols/messages

Decoding: Interpreting and understanding received messages

Feedback: Response from receiver confirming understanding

Noise: Any interference that disrupts communication

Channel: Medium through which message is transmitted

COMMUNICATION PROCESS – REMEMBER THE 8 ELEMENTS

  1. Sender – Initiates communication
  2. Encoding – Converting ideas to symbols
  3. Message – Information to be transmitted
  4. Channel – Method of transmission
  5. Receiver – Gets the message
  6. Decoding – Interpreting the message
  7. Feedback – Response to sender
  8. Noise – Barriers and interference

TYPES OF COMMUNICATION QUICK REFERENCE

BY MODE:

  • Verbal: Uses words (spoken/written)
  • Non-verbal: Gestures, expressions, body language

BY FORMALITY:

  • Formal: Official, structured, documented
  • Informal: Casual, personal, flexible

BY DIRECTION:

  • Intrapersonal: Within self
  • Interpersonal: Between people
  • Group: Small group interaction
  • Mass: Large audience

BARRIERS TO COMMUNICATION – 6 TYPES

  1. Physical – Noise, distance, technical issues
  2. Psychological – Stress, emotions, fear
  3. Language – Jargon, complex words, different languages
  4. Cultural – Different backgrounds, values, customs
  5. Organizational – Hierarchy, policies, structure
  6. Perceptual – Different interpretations, assumptions

7 C’S OF EFFECTIVE COMMUNICATION

  1. Clarity – Clear and simple message
  2. Conciseness – Brief and to the point
  3. Consistency – Aligned with actions
  4. Courtesy – Polite and respectful
  5. Completeness – All necessary information
  6. Correctness – Accurate and error-free
  7. Consideration – Audience-focused

COMMUNICATION SKILLS – THE BIG 5

  1. Listening – Active and empathetic
  2. Speaking – Clear and confident
  3. Reading – Comprehensive understanding
  4. Writing – Organized and grammatical
  5. Non-verbal – Body language awareness

IMPORTANT MODELS FOR EXAM

SHANNON & WEAVER MODEL (1949)

  • Mathematical model
  • One-way communication
  • Focus on technical aspects
  • Elements: Source → Transmitter → Channel → Receiver → Destination (+ Noise)

BERLO’S SMCR MODEL (1960)

  • S: Source (Skills, Attitude, Knowledge, Social System, Culture)
  • M: Message (Content, Elements, Treatment, Structure, Code)
  • C: Channel (Seeing, Hearing, Touching, Smelling, Tasting)
  • R: Receiver (Skills, Attitude, Knowledge, Social System, Culture)

RECENT TRENDS SUMMARY

  • Digital Communication: Social media, mobile apps
  • Cross-cultural Communication: Global interactions
  • Visual Storytelling: Infographics, videos, VR
  • AI in Communication: Chatbots, translation tools
  • Remote Communication: Video conferencing, collaboration tools

📋 EXAM PREPARATION CHECKLIST

☑ Understand communication definition and nature ☑ Know objectives of communication ☑ Memorize types and classifications ☑ Learn communication process and models ☑ Identify barriers and their solutions ☑ Remember 7 C’s of effective communication ☑ Know communication methods and channels ☑ Understand importance and skills ☑ Study recent trends and technologies ☑ Practice with previous year questions

🎯 UGC NET COMMUNICATION – EXAM STRATEGY

HIGH-FREQUENCY TOPICS:

  • Communication process and elements
  • Barriers to communication
  • Types of communication
  • Principles of effective communication
  • Communication models (Shannon-Weaver, Berlo)

QUESTION TYPES TO EXPECT:

  • Definition questions: “What is communication?”
  • Classification questions: “Types of barriers”
  • Model questions: “Elements of SMCR model”
  • Application questions: “Best method for situation X”
  • Current affairs: “Recent trends in digital communication”

TIME MANAGEMENT TIPS:

  • 2-3 minutes per question
  • Read questions carefully
  • Eliminate wrong options first
  • Don’t spend too much time on one question
  • Review answers if time permits

IMPORTANT FORMULAS & FACTS

MEHRABIAN’S COMMUNICATION FORMULA:

  • Words: 7% of communication
  • Tone of Voice: 38% of communication
  • Body Language: 55% of communication

COMMUNICATION EFFECTIVENESS:

  • Sender’s Responsibility: 70%
  • Receiver’s Responsibility: 30%

LISTENING vs SPEAKING RATIO:

  • Effective Communicators Listen: 70% of time
  • Effective Communicators Speak: 30% of time

MEMORY TRICKS & MNEMONICS

For 7 C’s:Clever Children Can Create Cool Communication Content” (Clarity, Conciseness, Consistency, Courtesy, Completeness, Correctness, Consideration)

For Barriers:People Prefer Learning Clear Organized Presentations” (Physical, Psychological, Language, Cultural, Organizational, Perceptual)

For Communication Process:Send Encoded Messages Carefully, Receive Decoded Feedback Now” (Sender, Encoding, Message, Channel, Receiver, Decoding, Feedback, Noise)


🎓 FINAL SUCCESS TIPS FOR UGC NET COMMUNICATION

LAST-DAY REVISION STRATEGY

  1. Focus on definitions and key concepts
  2. Review communication models diagrams
  3. Practice barrier identification
  4. Go through 7 C’s multiple times
  5. Read recent trends once

COMMON MISTAKES TO AVOID

  • Don’t confuse encoding with decoding
  • Don’t mix up formal and informal communication examples
  • Remember non-verbal includes tone of voice
  • Don’t forget feedback is essential for effective communication
  • Barriers are different from noise (noise is one type of barrier)

CONFIDENCE BUILDING TIPS

  • Communication is a practical subject – relate to daily experiences
  • Use examples from your own life to remember concepts
  • Most answers are logical – think practically
  • Current trends questions – think about technology you use daily
  • When in doubt – choose the most comprehensive/inclusive option

🎯 ALL THE BEST FOR YOUR UGC NET EXAM! 🎯

BLOGGURUZ – Your Success Partner

Master Communication, Master Success!


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  5. Save As: “UGC_NET_Communication_Notes.txt” or “.md” or “.docx”
  6. Print for offline study